Warranties and Limitations of Liability

The following warranty terms and conditions apply to all purchases made on our official website: www.mgstar.pk.
If you have any questions or concerns regarding these policies, you are welcome to contact our support team.

7-Day Checking Warranty for Used Electronics

All pre-owned electronics sold through MG Star come with a 7-Day Checking Warranty, which begins once your order is delivered.

🛑 Please note: These items are used, second-hand, or pre-owned, and are imported from international sources.

Covered Products Include:

  • Smartphones

  • Laptops

  • Chromebooks

  • Tablets

  • Smartwatches

Warranty Void Conditions:
The warranty will be voided if the product suffers any external damage including but not limited to:

  • Physical impacts (drops, hits, breakage)

  • Visible cracks or scratches

  • Water or liquid damage

  • Mishandling by the user

Warranty Card & Order Verification

Your digital order confirmation or receipt serves as your official warranty card.
You do not need to present a printed invoice. All details can be verified using your Order Number.

Exclusions from Warranty Coverage

The following conditions are not covered under our checking warranty policy. However, paid repair services may be available upon request:

  • Claims submitted after 7 days of delivery

  • No valid proof of purchase

  • Damage caused by misuse (e.g., dropping, bending, water damage)

  • Issues resulting from natural disasters (floods, fires, earthquakes, etc.)

  • Any unauthorized modification, rooting, repair, or disassembly

  • Damage due to force majeure or unavoidable external factors

Damaged or Faulty Orders

If your product arrives in damaged or faulty condition, please reach out to us immediately upon receiving the parcel. Our team will assist you with the next steps.

Warranty on Brand New Box-Packed Products

Some brand-new (sealed) items may include a manufacturer’s warranty.
You can verify coverage by checking the specific brand’s official website.

🌍 Note: Imported products from the USA, UK, or UAE may be covered under international warranty only. In such cases, MG Star is not responsible for warranty processing.

Limitation of Liability

MG Star’s liability is strictly limited to the original price paid for the product.
We are not responsible for any indirect, consequential, or additional losses resulting from product use.