Return & Refund Policy
Thank you for shopping at MG STAR. Our Return & Refund Policy – 14-Day Warranty explains our return eligibility, refund options, and 14-Day Checking Warranty for customers in Pakistan.
Return Eligibility
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- The return request must be submitted within 14 days of delivery.
- The product must be unused and in its original condition.
- The original packaging, accessories, and included items should be returned with the product.
- The customer must contact MG STAR and receive return instructions before sending the product back.
Return Conditions
- A 10% restocking fee may apply to returns made without a valid product-related reason.
- Return shipping costs must be paid by the customer unless the return is due to a confirmed product-related fault or an error by MG STAR.
- Products must be returned in their original condition and packaging.
- Any missing accessories, packaging, or included items may affect the applicable refund amount.
- Original delivery charges are generally non-refundable, except where the return is due to a confirmed product-related issue or an error by MG STAR.
14-Day Checking Warranty
MG STAR provides a 14-Day Checking Warranty on eligible electronic items starting from the date of delivery.
The checking warranty covers product-related faults that occur under normal and proper use during the warranty period.
The warranty does not cover damage caused by misuse, accidents, external factors, electrical issues, or failure to use the product according to its specifications.
Warranty Exclusions
The 14-Day Checking Warranty does not cover damage resulting from improper use, misuse, accidents, or external causes, including but not limited to:
- Short circuits caused by misuse or external electrical conditions
- Electrical surges, voltage spikes, or unstable power supply
- Incorrect voltage or incompatible power sources
- Use of an incorrect, incompatible, or unsuitable charger or power adapter
- Incorrect wiring, electrical connections, or installation
- Liquid or water damage
- Moisture or humidity-related damage
- Corrosion caused by liquid or moisture exposure
- Burn marks or overheating caused by improper use
- Physical impact, drops, cracks, dents, or broken parts
- Broken charging ports, connectors, plugs, or sockets caused by misuse or excessive force
- Damaged cables caused by cutting, pulling, bending, crushing, or other misuse
- Unauthorized repair, opening, modification, or tampering
- Damage caused by third-party repairs or modifications
- Incorrect installation or setup
- Use outside the manufacturer’s recommended specifications
- Accidental damage
- Damage caused by insects, pests, or other external factors
- Any other damage determined to have resulted from misuse, negligence, accident, or an external cause rather than an inherent product fault
For chargers, adapters, and other power-related products, customers are responsible for ensuring that the voltage, current, connector, polarity, and other specifications are compatible with their device before use.
If a product is damaged due to an incompatible power source, incorrect voltage, electrical surge, liquid exposure, misuse, or another excluded cause, it will not qualify for replacement or warranty coverage.
Damaged or Faulty Items
If your product arrives damaged or appears to have a manufacturing or product-related fault, please contact us within 24 hours of receiving your order.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photos or videos of the product, if applicable
Please contact MG STAR before sending any product back.
Our team may request additional information, photos, videos, or other details to assess the issue and determine the appropriate solution.
A product may be inspected or tested before a warranty claim, replacement, refund, or other solution is approved.
Warranty Claim Assessment
All warranty claims are subject to inspection and verification by MG STAR.
If inspection determines that the issue is covered under the 14-Day Checking Warranty, MG STAR may provide an applicable solution such as repair, replacement, exchange, or refund, depending on the product, availability, and circumstances of the case.
If inspection determines that the damage resulted from misuse, physical damage, liquid exposure, incorrect voltage, electrical surge, short circuit, unauthorized repair, or another excluded cause, the warranty claim may be rejected.
Refund Options
Depending on the applicable case, available refund options may include:
Bank Transfer
Eligible refunds can be processed through bank transfer according to our refund process.
Store Credit / Voucher
Customers may choose store credit or a voucher where applicable.
Refund Processing
Once the returned product has been received and inspected, MG STAR will determine whether the return qualifies for a refund, replacement, repair, or another applicable solution.
Approved refunds will be processed according to the applicable refund method and the condition of the returned product.
The time required for a refund to reach the customer’s bank account may depend on the customer’s bank or payment service.
Important Information
All returns, refunds, and warranty claims are subject to the conditions stated in this policy.
Please contact MG STAR before returning a product so that our team can guide you through the return process.
Customers should not send products back without receiving return instructions from MG STAR.
For assistance, please contact our support team:
Email: support@mgstar.pk
Phone: 03181303636
You can also visit our Contact Us page for further assistance.
Changes to This Return & Refund Policy
MG STAR may update this Return & Refund Policy from time to time to reflect changes in our return procedures, refund methods, warranty terms, or business operations.
Any updated version of this policy will be published on this page.
Last Updated: September 25, 2026