Shipping Policy

Welcome to MG Star! Please review our shipping policy to understand how and when your orders will be delivered.

📦 Order Processing Time

  • All orders are processed within 0–2 working days.

  • Orders are dispatched after confirmation and availability.

🚚 Shipping Charges

  • We offer flat-rate delivery across Pakistan.

  • A courier charge of Rs. 190/- applies to orders below the minimum purchase value.

🚛 Delivery in Hyderabad – Free Shipping

We proudly offer FREE delivery on all orders within Hyderabad, Sindh – no minimum purchase required!

  • Same-Day Delivery: Available in most areas of Hyderabad. Please call us in advance to confirm availability and ensure timely dispatch.

  • Next-Day Delivery: Guaranteed delivery across all areas of Hyderabad.

🌍 Nationwide Delivery (All Over Pakistan)

We deliver to every city and town across Pakistan, including but not limited to:
Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad, Peshawar, Quetta, Hyderabad, Sialkot, Gujranwala, Bahawalpur, and many more.

📦 Orders are shipped via trusted express courier services.
⏱️ Delivery time:

  • 1–2 working days in major cities

  • 1–3 working days in smaller towns

💵 Cash on Delivery (COD) Tax Update

As per the latest regulations by the Government of Pakistan, a 4% tax is now applicable on all Cash on Delivery (COD) parcels. This tax will be collected by the courier company at the time of delivery and is in addition to your total order amount. MG Star has no control over this government-imposed tax and appreciates your understanding. For a smoother experience, we recommend opting for online payment where possible.

🌐 International Shipping

At the moment, we only deliver within Pakistan.
However, international customers can place orders for delivery to friends and family in Pakistan. We’ll be happy to assist you!

🕓 Shipping Delays – Possible Causes

While we strive for fast and timely delivery, certain conditions beyond our control may cause delays:

  • Public holidays (Eid, national holidays, etc.)

  • Out-of-stock products (we’ll contact you immediately)

  • Courier delays (e.g., vehicle breakdown, weather conditions)

📩 Order Tracking & Support

If your order hasn’t arrived within 4 days, please contact us with your Order Number:

📞 Phone: 03181303636

📧 Email: support@mgstar.pk

We’ll investigate and update you promptly.