Refund & Return Policy Mgstar.pk

Thank you for shopping at MG Star (https://mgstar.pk). We value your satisfaction and strive to provide the best service. Please review our return and refund terms below.

🛍️ Return Eligibility

If you are not fully satisfied with your purchase or have changed your mind, you may request a return within 14 days of receiving your order.

✅ Return Conditions:

• Return requests must be made within 14 days of delivery.

• Item must be unused, in original condition and packaging.

• A 10% restocking fee will apply if the return is without a valid reason.

• Return shipping costs must be paid by the customer.

• We do not refund the original delivery fee.

To initiate a return, please contact us at:
📧 support@mgstar.pk
📞 03181303636

🔍 14-Day Checking Warranty

We provide a 14-day checking warranty on all electronic items, starting from the date you receive your delivery.

⚠️ Warranty Voided If:

• The product is physically damaged (e.g., dropped, hit, cracked).

• Evidence of mishandling or misuse is found.

📦 Damaged or Faulty Items

If your order arrives in damaged condition or is not functioning properly, please inform us within 24 hours of delivery. contact us immediately.
We may request photos/videos as proof before proceeding with a refund or replacement.

💸 Refund Options

Once your return is approved and the item inspected, you may choose one of the following refund methods:

• Bank Transfer (14 days)

• Store Credit/Voucher for future purchases at mgstar.pk