14-Day Checking Warranty Policy – MG Star Pakistan
At MG Star, we want our customers to shop with confidence. Eligible pre-owned and used electronics purchased through MGSTAR.PK come with a 14-Day Checking Warranty, subject to the terms and conditions explained below.
Please read this 14-Day Checking Warranty Policy carefully before purchasing or submitting a warranty claim.
14-Day Checking Warranty for Used Electronics
All eligible pre-owned electronics sold by MG Star come with a 14-Day Checking Warranty, which begins from the date your order is delivered.
The 14-day checking period gives customers time to inspect and test the product for eligible functional issues.
Our used, second-hand, and pre-owned electronics may be imported from international markets, including the USA, UK, and UAE. Product condition, specifications, accessories, and warranty availability may vary by individual product listing.
Products Covered Under the 14-Day Checking Warranty
The 14-Day Checking Warranty may apply to eligible used and pre-owned electronics, including:
- Smartphones
- Laptops
- Chromebooks
- Tablets
- Smartwatches
- Other eligible electronics specifically covered by the product listing
Customers should always check the individual product description for any product-specific warranty information.
What the 14-Day Checking Warranty Covers
The 14-Day Checking Warranty is intended to cover eligible functional or operational problems that were not caused by accidental damage, misuse, mishandling, or unauthorized modification.
If you discover a potential issue during the 14-day checking period, contact MG Star as soon as possible with your Order Number and a clear description of the problem.
Our support team may request photos, videos, troubleshooting information, or other details to evaluate the warranty claim.
Warranty Void Conditions
The warranty may become void if the product has been damaged or altered after delivery.
Examples include:
- Physical damage caused by drops, impacts, or breakage
- Visible cracks or damage caused by misuse
- Water, liquid, or moisture damage
- Mishandling by the customer
- Bending, crushing, or physical abuse
- Unauthorized repair or disassembly
- Unauthorized hardware modification
- Unauthorized software modification, rooting, or flashing where applicable
Customers should handle the product carefully throughout the 14-day checking period.
Warranty Card and Order Verification
Your digital order confirmation, invoice, or receipt serves as your official proof of purchase and warranty record.
A printed warranty card is not required unless specifically stated for a particular product.
Warranty and purchase details can be verified using your Order Number.
Please keep your order information available when contacting MG Star about a warranty claim.
Exclusions From the 14-Day Checking Warranty
The following situations are not covered under the 14-Day Checking Warranty:
- Claims submitted after 14 days from delivery
- Claims without valid proof of purchase
- Damage caused by dropping, bending, impact, or misuse
- Water, liquid, or moisture damage
- Unauthorized modification, rooting, repair, or disassembly
- Damage caused by natural disasters such as floods, fires, or earthquakes
- Damage caused by force majeure or unavoidable external circumstances
- Damage resulting from improper handling or use
- Issues caused by unauthorized accessories or modifications where applicable
Paid repair services may be available for some issues that are outside warranty coverage, subject to product condition and service availability.
Damaged or Faulty Orders
If your product arrives damaged or appears faulty upon delivery, please contact MG Star immediately after receiving the parcel.
Please provide your:
- Order Number
- Customer name
- Product name
- Description of the issue
- Photos or videos if requested
Our support team will review the issue and guide you through the next steps.
For delivery-related information, please also review our Shipping Policy.
Warranty on Brand-New Box-Packed Products
Some brand-new, sealed, or box-packed products may include a manufacturer’s warranty.
Manufacturer warranty coverage depends on the specific brand and product. Customers should check the warranty information supplied with the product or visit the relevant manufacturer’s official website.
Manufacturer warranty terms may differ from MG Star’s 14-Day Checking Warranty.
Imported Products and International Warranty
Some products sold by MG Star are imported from international markets, including the USA, UK, and UAE.
Imported products may have international or regional manufacturer warranty coverage. An international warranty may not provide local warranty service in Pakistan.
Where a manufacturer’s warranty applies, the manufacturer may determine the applicable warranty terms, eligibility, service process, and coverage.
MG Star is not responsible for manufacturer warranty processing where the warranty is provided directly by the manufacturer.
How to Submit a Warranty Claim
To submit a claim under the 14-Day Checking Warranty, contact MG Star within 14 days of receiving your order.
Please provide:
- Your Order Number
- Product name
- A clear description of the problem
- Photos or videos if requested
- Any additional information required by our support team
We may ask you to perform basic troubleshooting before determining the appropriate next step.
Submitting a warranty claim does not automatically guarantee a refund, replacement, repair, or exchange. The available resolution depends on the nature of the issue, product condition, warranty eligibility, and applicable terms.
For return and refund information, please review our Return & Refund Policy.
Warranty Claim Review
MG Star may inspect or evaluate the product before approving a warranty claim.
If the issue is determined to be covered under the applicable 14-Day Checking Warranty, MG Star will provide the appropriate next steps based on the product and circumstances.
If the issue is determined to have resulted from misuse, accidental damage, unauthorized modification, or another excluded condition, the claim may not qualify for warranty coverage.
Customer Responsibilities
Customers are responsible for:
- Providing accurate order and contact information
- Checking the product promptly after delivery
- Reporting eligible issues within the 14-day checking period
- Keeping the Order Number and proof of purchase
- Handling the product carefully
- Following reasonable troubleshooting or inspection instructions provided by MG Star
Limitation of Liability
To the extent permitted by applicable law, MG Star’s liability relating to a product or warranty claim is limited to the original purchase price paid for the affected product.
MG Star is not responsible for indirect, incidental, consequential, or additional losses resulting from the use or inability to use a product, except where such limitation is not permitted by applicable law.
Need Help With Your Warranty?
If you have questions about the 14-Day Checking Warranty, please contact the MG Star support team.
You can also review our related policies:
Last Updated: September 18, 2026